Best Broadband Providers in the UK

Which is the best broadband provider?

In this section, you’ll find information about the broadband providers with the best internet service in the UK. Find out about average speeds, different types of broadband packages and more to decide which is the best broadband provider for you.

*Data might differ according to location

With so many options in the market, comparing broadband providers is essential in order to find the best broadband provider for you. To find the most reliable home broadband, you’ll have to look into major features such as broadband speed, cost, the provider’s customer service, availability etc. Below are a few features you should consider while choosing your internet provider.

Broadband speed

The demand for broadband speed varies from person to person. When it comes to choosing the best WiFi provider, you need to know your usage. For instance, if you intend only to do some light browsing and emailing, an average speed of 10 Mbps may suit you. However, if you work from home and have to download large files or you live in a household which does a lot of streaming, you’ll need to go for a fibre broadband provider with superfast download speeds.

Download limit

This feature, again, depends on your own requirements. If your usage is not heavy, you may not need to worry about download limits when choosing a provider. However, if you’re fond of playing video games or streaming videos online, you may want to take a closer look and make sure you’re getting unlimited broadband. Most providers now offer unlimited broadband, but don’t get caught out by an unwanted data cap.

Type of connection

The way your broadband provider connects you to the internet is also a consideration when looking for an internet provider. When comparing broadband deals, it helps to be aware of the type of broadband you need. The most common types of home broadband deals are ADSL, fibre broadband (FTTC or FTTP), cable broadband (offered exclusively by Virgin Media) and mobile broadband. Most of these come with line rental, particularly ADSL and fibre broadband, as they use the BT Openreach network to connect you. If broadband without line rental is important to you, consider Virgin Media or mobile broadband.

Hardware requirements

Another significant feature that you need to look at when comparing internet deals is hardware requirements. Once you select your offer, you need to find out if you need any equipment for setting up a new internet connection. Bear in mind that switching to or from Virgin Media’s network if you’re leaving or joining a broadband provider on the BT Openreach network will mean an installation process and setup costs.

Availability

For a well-operated and uninterrupted internet connection, you need to check the availability of fibre in your area. While looking for reliable internet, make sure that the broadband provider you want is available in your area.

Average monthly cost

Monthly cost is an aspect that you can’t ignore at all while selecting a broadband provider. A provider may offer all the features that you’re looking for in one deal, but it’s no good if it will cost you a fortune. Likewise, there will be various offers that are light on your pocket but won’t provide you with the average speed you need. You need to look for a broadband package that offers both high-quality internet, excellent customer service, and all the extras you need for an affordable monthly price.

Customer support

Good communication can make your life a lot easier. When choosing a broadband deal, make sure that the selected provider is promising you respect and availability - you can use Ofcom data to find this out, as well as online reviews. Good customer support is mandatory when signing up to a new broadband deal, as it’s important in fixing issues with your broadband service on time.

Get more information on the broadband providers with the most complaints in 2023.

Benefits and bundles

When choosing or switching broadband providers, it’s best to go for one that offers you the most benefits for your money. Moreover, you need to check that the bundle you’ve chosen offers all the features mentioned above. You can save a lot if your provider allows you to bundle your internet deal with TV or phone.

When comparing broadband providers you need to make sure that the type of broadband deal is best suited for you. There are various types of broadband deals available in the UK, and the most important thing is your broadband plan matches your requirements. Additionally, you must remember to look at broadband speed - it’s the most important feature to most users.

Here are some popular broadband deals broken down for you, all of which will help you find the best home broadband in the UK:

Broadband-only

This is the basic deal for those who aren’t interested in phone or TV services as part of their broadband deal. It is a deal that offers broadband-only, and is offered by all internet providers, however you should expect to be charged line rental as part of the deal.

Broadband and phone

In this type of deal, you can pay for both your broadband and phone as part of one broadband deal. Most deals come with line rental anyway, and pairing internet with calls can get you discounts. This type of deal is offered by all major internet providers - including BT, Plusnet, TalkTalk, Virgin Media, and Sky - and it’s a good decision to pick one company that would lump your internet and home phone together in one deal if you’re going to need both.

Broadband and TV

In this type of deal, you can pair your broadband and TV in one package. If you’re only a fan of streaming services like Amazon and Netflix, you may not need this type of deal, as you can get these outside of your package. Many channels, however, like Sky Cinema and sports channels, are only available via traditional TV deals. This is still and important choice for those who love TV, and is offered by major providers like Sky, Virgin Media, BT, and now even challengers like Plusnet and TalkTalk.

Broadband, TV and phone

Dealing with various companies can be quite hectic. Having a combination in one broadband deal can help you save both your time and money. Such deals come with numerous benefits. The major providers mentioned above offer these services together as one bundle, and some - namely Virgin Media, BT, Plusnet, and Sky - allow you to add mobile plans to your deal as well.

Here we’ll take a quick look at the pros and cons of a broadband-only deal:

Below are some commonly used types of broadband available in the UK. The right one for you will depend on your needs:

ADSL

If you are looking for a basic type of broadband, or live in a more remote area, ADSL is the best broadband. There are few areas where cable and fibre broadband fail to provide internet service. In such a case ADSL is preferred since it tends to provide its services at all places. The mode of connection for this type of broadband is copper wire that is carried directly to your home.

Fibre broadband

Fibre broadband is the most technologically advanced form of internet. It offers high-speed internet with a faster, more reliable connection. Fibre-optic cables have replaced copper wires in most places, though the majority of connections still use a combination of fibre cables and copper phone lines. Fibre cables are a sort of wire with glass fibres inside which transfer data at a much faster rate than traditional phone wires. Fibre broadband is now widely-used, with the BT Openreach network offering availability across almost 90% of the UK.

Cable broadband

Cable broadband uses a network of coaxial cables instead of fibre cables to connect users to the internet. It is the second-most common type of broadband, just behind fibre broadband, and is used exclusively by Virgin Media. It is not as widely available yet, however, with availability to around 50% of households.

Mobile broadband

Mobile broadband is completely wireless internet, giving users internet access that is completely portable. Mobile broadband doesn’t limit you to a certain place and uses data from mobile networks to get you connected. To get mobile broadband, look into networks like Vodafone and EE.